Airport Operations

Posted by: | Posted on: July 7, 2015





Airport Operations

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Among the many challenges that are experienced by the airport terminal operators, one of the greatest ones is accommodation of passengers. Managing the airport terminal operations requires proper accommodation of the desired and necessary needs of the broad spectrum of travelers. Nearly each of the passengers that travel around the globe, who’s annual total is more than a billion passengers, have unique needs and unique itinerary that have to be accommodated. This study is only focused on the passengers on the commercial air carriers (Young & Wells, 2011, p. 254-256). The passengers can be categorized in several ways as explained below.

Firstly is the segment of the itinerary that the passenger is while at the airport. There are three primary itinerary segments namely, departing – passengers entering the terminal through the access interface from the ground access system. Secondly, arriving – deplaned an aircraft and entering the terminal from the flight interface, intending to leave the airport terminal for their final destinations. Finally, transferring – entering the terminal from the flight interface intending to board other flights in a short while. Secondly, there are domestic and international passengers. Domestic passengers are US citizens and non-citizens travelling within the confinements of USA. International passengers travel to or from the US (Young & Wells, 2011, p. 254-256).

Thirdly, is the purpose of the trip, either on business or for leisure. Additionally, there is the size of the group of passengers. They are categorized a travelling individually or in small groups, or in large groups of more than 20 passengers of the same group. In addition, the type of baggage the passengers carry. They are said to be carrying no baggage, carry-on baggage, baggage to be checked in and oddly-shaped or oversized baggage. That helps in the planning and design of the baggage handling facilities. Finally, the type of ticket the passenger purchases, either paper or electronic tickets (Young & Wells, 2011, p. 254-256).


Young, S., & Wells, A. (2011). Airport planning and management (6th ed.). New York: McGraw-Hilll.


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